Session Title: Customer Technology is not the MBTA you think it is.
How do you innovate in a government agency heavy on infrastructure?
Do you take the T? Do you wish it was better? So do we.
Come see our space and learn how we're rebuilding a user-centered engineering and design culture inside a large public agency, at scale (after all, everything we do needs to serve our 1.3m daily passengers without fail, the first time). If you’ve ever wondered what it would be like to work in a startup culture within a 60 year old government agency, come join us.
